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Visitation Policy

We thank you in advance for your support in helping us maintain the safety of patients, their loved ones and our team members.

We ask that you remain respectful with our team members about these changes and always follow the visitation guidelines.

All Changes Effective March 28, 2022

  • All children under 16 must be accompanied by a non-patient adult and supervised at all times. Children will be expected to behave in a manner consistent with a healing environment.
    » Children under 12 are not permitted to visit patients in isolation or at high risk for infection unless authorized by the Nurse Manager, Charge Nurse or AOD.
  • Upon entry, you must provide a government issued photo identification card.
  • All visitors must be free of COVID-19 and illness symptoms (screening takes place prior to the entrance).
    » You may not enter if you are ill in any way, including sneezing, cough, fever, sore throat, headache, runny nose, or fatigue.
    » You may not enter if you have been exposed to a COVID-positive individual within the last 10 days.
  • All visitors must always wear a procedure mask, fully covering your nose and mouth. Failure to do so will result in you being asked to immediately leave the hospital and not being able to return. Outside food deliveries or drop-offs for visitors are not allowed, including services such as Uber Eats or Grubhub.
  • Visitation to COVID-positive patients who are on strict isolation is not allowed.

Visitor Hours - Main Hospital

8 a.m. to 8 p.m.

  • Suggested Daytime Visitation Capacity is three persons at a time per patient and requires a daytime visitor pass issued by the hospital.
  • Visitors may take turns coming into the hospital three at a time throughout general visitation hours.
  • Please ask your visitors to coordinate their schedules.
  • A new badge must be obtained every day (each morning the overnight visitor must obtain a new day pass badge at the front desk, so they are considered one of the three approved daytime visitors).
  • Day and Overnight Visitor capacity or hours may require reduction for patient care and safety needs.
    » Patients in strict isolation may require that the duration of visits is limited for the safety of the visitor.
    » Visitors may be asked to step outside the room for specific procedures which would introduce risk to the patient or visitor.

Overnight Visitation

  • Overnight visitation is limited to one patient-designated support person.
    » Overnight Visitation Capacity allows one adult person (18+), per night.
    » Overnight visitors should remain in the room of their loved one and refrain from moving about the hospital except for using public restrooms.
    » The overnight visitor in semi-private rooms is expected to remain on the side of the room with their loved one and refrain from interfering with the roommate of their loved one. In the case that the roommate of a patient has significant objection to an overnight visitor, every attempt will be made to find other rooming arrangements, but the visitor may be asked to stay in the unit waiting room during the night.

 

Area-Specific Information

Operating Rooms/Procedural Areas

  • 2 people may accompany during surgery/procedure. 1 person may accompany for a test. Visitor may leave and return.
  • Family members accompanying a patient for early morning surgical cases may arrive before 8:00 a.m.

Labor and Delivery

  • A doula is considered part of the healthcare team and therefore, is not considered one of the three persons visiting.

Pediatrics/PICU/NICU

  • Visitation to minor children will be determined by the parent/guardian of the child and the parent/guardian must be present during the visit unless permission is given by parent/guardian for a specific support in their absence. 

Adult Emergency Department

  • 1 person may accompany patients in the Adult Emergency Department when volumes allow.
  • For everyone’s safety, when volumes do not allow for physical distancing, we may ask the visitor to remain in their car until the patient is placed in his or her room.

Pediatric Emergency Department

  • 2 parents/guardians may accompany the child. During times of extreme volume, this may be reduced to 1 parent.

 

Complaints

If you or your loved one have been met with resistance when attempting to visit with loved ones, you may file a complaint with the Agency for further review and action.